Shipping & Delivery

We ship orders to all US states and territories, Puerto Rico, Hawaii, and Alaska, APO/FPO addresses, and PO boxes.

For In-Stock Items

After receiving your order, we conduct rigorous Quality Control checks and tests to ensure the product's quality before shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design, and size of the specific product or article. Larger orders will naturally take longer. It normally takes 2-7 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, customs clearance procedures, or other causes. 

For Pre-Order Items

If your order includes pre-order items, we will need 5-15 days to prepare the items before the shipment. If your order includes one pre-order item, your package will be delivered on the date stated in the description of this pre-order item. If your order includes more than one pre-order item, your package will be delivered on the date stated in the description of the pre-order item which is a later date.

About Tax & Duty

Orders shipped to most of the citys in the United States will have to pay sales tax on our website. Orders shipped to other countries are tax-free.

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as a gift or list an amount that is lower than the actual product price.

Shipping Status

You will receive an email informing you that the order has shipped. The email will include a tracking number. Information about any back-ordered or canceled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on "Orders" to review the order status and to obtain a tracking number. We may ship your order with separate packages, items that have inventory will be shipped first.